Thought Chief Q&A: Erin Rice

How Can You Streamline Onboarding Processes With The Proper AI Instruments?

Erin Rice is an HR knowledgeable and the Folks & Operations Specialist at Course of Avenue, an AI-powered platform that automates organizational processes and improves effectivity. Even earlier than venturing into the world of HR, her instructing background gave her useful insights about introducing workers into a brand new work setting. Erin can be the host of the Worker Onboarding Podcast, the place she combines her personal experience with that of different thought leaders to uncover the secrets and techniques of profitable onboarding. As we speak she speaks with us about AI platform misconceptions, welcoming new hires, and automating workflows.

Do you’re feeling that your instructing background has given you deeper insights into worker onboarding, notably relating to introducing new hires to their work setting?

Positively! As a faculty chief, I did not have an HR workforce. When it was time to onboard a brand new worker, the workforce and I juggled the onboarding and coaching course of whereas nonetheless working the varsity and making certain our present workers had the whole lot they wanted to succeed. As you’ll be able to guess, caring for and educating youngsters underneath 5 is usually a lot! On high of that, there are such a lot of rules and compliance elements to onboarding in a faculty, and lacking a step may price you your capability to function, which might preserve many dad and mom from going to work as a result of they relied on you. The looming domino impact motivated me to do the most effective job I may, and I’ve carried that keenness into worker onboarding within the tech house. The best half about it’s that Course of Avenue is a course of administration platform, so not solely does my firm profit from that keenness, however so does the product, which helps 1000’s of different firms as nicely!

Is there a standard false impression that you simply imagine prevents organizations from totally leveraging AI-powered platforms, akin to Course of Avenue, to streamline the onboarding course of?

It’s clear that quite a lot of organizations are fearful about AI taking their jobs, and that has created some apprehension about leaping proper in. I get it, and there was a day that I felt the identical, however as I’ve used totally different AI instruments, I’ve realized that AI is simply enhancing what people are already doing. It’s making us higher, sooner, and in some circumstances, smarter. Positive, I may write 20 prompts for an icebreaker financial institution to have available for all-hands conferences, however why waste my mind energy on that after I could possibly be utilizing it to determine a posh HR concern? With instruments like Course of Avenue, I feel it might probably really feel daunting to place within the effort to get all of your processes into the platform, which is why we constructed Course of AI. Course of AI permits you to scan your SOPs in a Google sheet, or Excel doc, and even handwritten SOPs in a PDF, and Course of AI will write the duties for you, after which you need to use your human powers to make it even higher. Having all my duties and processes saved in Course of Avenue has saved me a lot bandwidth as a result of I can depend on these automated processes as a substitute of getting to recollect a lot.

What is without doubt one of the most memorable discussions you’ve got had with a fellow thought chief on the Worker Onboarding Podcast?

My most memorable dialogue was the primary time I used to be a visitor earlier than taking up because the host! It was extra of a dialog with our Director of Folks & Operations, Ashley Chain, and I about all of the magic we infused in our inside onboarding. One of the memorable takeaways was the significance of balancing construction with personalization in onboarding. Automating workflows in Course of Avenue helped us create a smoother, extra participating onboarding course of that fosters connection from day one—a core component in making new hires really feel valued and able to contribute. The construction presents clear expectations and hopefully much less overwhelming within the course of! You recognize, let machines do what machines do finest so we people can do what we do finest, and that’s be human!

You possibly can learn the entire article right here and, in fact, hearken to the podcast episode as nicely.

Is there a latest improvement undertaking, product launch, or one other initiative our readers ought to learn about?

Course of Avenue lately launched a flagship function to our platform: Knowledge Units. Prospects can retailer any information they want and move that data of their Workflows and Varieties. Take into consideration having an worker or firm information set the place you’ll be able to re-use that data to pre-fill values elsewhere. This implies not solely that every one their data is saved underneath one roof (i.e., there isn’t any want for third-party instruments to retailer information) but additionally huge enhancements in information accuracy and time saved.

This launch aligns with our mission to make streamlined processes accessible for groups of all sizes. We’re excited for our readers to discover these capabilities and achieve extra management over their workflows and types!

Are you able to share a standout success story that showcases how a shopper has used Course of Avenue to beat their onboarding challenges?

Reply: Sure! Uncooked Capital Companions confronted in depth onboarding and regulatory compliance challenges, particularly in mortgage processing. By implementing Course of Avenue, they lower onboarding time by 70% by way of streamlined, standardized workflows that ensured accuracy, compliance, and effectivity throughout duties. This transformation enabled sooner worker productiveness, minimized threat, and scaled operations with out sacrificing high quality, showcasing how structured workflows can drive development and operational excellence in regulated industries.

You possibly can learn all about it right here! It’s superb to see how artistic purchasers can get with their enterprise processes, saving them a lot money and time, myself included!

Wrapping Up

Thanks a lot to Erin Rice for sharing her experience and insights with our digital neighborhood. You can too discover her on our Worker Onboarding Tech Specialists record, which highlights HR trailblazers who gas innovation and supply organizations the insights they should have interaction new hires.