How NelNet Saves Two Days Every Month with Grammarly
Government abstract
As scholar mortgage supplier NelNet expands its choices, it wants a means for workers—and particularly its documentation workforce—to spice up productiveness whereas staying on-brand and bettering writing high quality.
Enter Grammarly, NelNet’s built-in AI writing associate. By getting its documentation, grant writing, and IT administration groups to make use of Grammarly, NelNet not solely achieved its aim of writing persistently and concisely throughout a number of channels but additionally saved its workforce vital time—about two days per 30 days per worker. This funding yielded a outstanding ROI of 20.3x, making it a transparent win for the corporate.
NelNet’s problem: Scale content material output and preserve model consistency
Based on Paige Stewart, a UX author at Nelnet, her job is all about “turning confusion into readability with in-app assist content material.”
Stewart and her lean workforce of distant writers create content material that helps their clients navigate loans and monetary conditions within the training sector. They’re tasked with writing for varied in-product modals, pop-ups, and messages about ever-evolving services and products. Plus, the absolutely distant, time-strapped workforce should guarantee their content material presents a united entrance and makes use of correct, company-approved language.
Purpose 1: Enhance writing high quality
NelNet’s first aim was to assist all workforce members talk higher internally and with clients.
“One of the best writing assist you may get is contextual and repeated suggestions,” says Stewart, who was an adjunct professor earlier than she made the leap into product design. “We love that Grammarly delivers steerage in-line.”
NelNet’s Grammarly analytics dashboard exhibits that groups are lowering writing errors and changing into extra concise, clear communicators.
Purpose 2: Keep on-brand and use company-approved language.
It may be difficult to keep up a constant writing fashion throughout a distant workforce. However Grammarly’s workforce options, like fashion guides and Data Share, can rapidly get dispersed groups on the identical web page—and assist them keep there even when merchandise, companies, and insurance policies evolve.
Within the case of NelNet, Stewart updates her workforce’s Data Share with the proper names and data for brand new NelNet companies, and immediately that steerage follows her workforce members wherever they write. Subsequent time a author creates content material concerning the new service, they’re geared up with important data at their fingertips, in-line. In flip, Paige’s workforce members can keep away from context switching between the place they’re writing and an unwieldy fashion information or inner wiki.
Stewart loves that she will set brand-specific language requirements and tone steerage not only for her workforce but additionally for her colleagues on the IT administration and grant writing groups, which have additionally adopted Grammarly into their workflow.
“The Data Share and magnificence information options permit us to be very particular concerning the sorts of writing strategies Grammarly serves up,” Stewart shares.
Utilizing these workforce options means every written piece wants much less enhancing for phrase alternative, correctness, and model tone.
Purpose 3: Streamline writing workflows and work smarter.
NelNet staff additionally save time on repetitive duties. NelNet stories that Grammarly saves every affiliate a mean of three hours per week or about two days per 30 days.
Stewart credit snippets, one in all Grammarly’s workforce options, as the most important time-saver in relation to repetitive, day by day writing duties. As a substitute of typing the identical factor time and again and probably introducing errors, these message templates flip tedious, energy-sucking duties into one-click productiveness wins.
Purpose 4: Speed up output
Grammarly’s Generative AI helps NelNet adapt written data for quite a lot of codecs. As an illustration, writers on Stewart’s workforce typically immediate Grammarly to rewrite an present article right into a script format with a friendlier, extra conversational tone. Immediately a lean writing workforce can flip firm information and documentation into comprehensible content material for quite a lot of channels and functions.
NelNet’s 5 favourite Grammarly options
- Contextual, real-time suggestions upskills NelNet associates by offering suggestions in line, wherever they work.
- The fashion information, which follows writers wherever they sort, coaches workforce members to make use of on-brand language and firm phrases, serving to NelNet associates keep on-brand.
- Generative AI helps NelNet adapt written data for varied codecs. NelNet associates throughout grant writing, documentation, and IT groups save time by utilizing Grammarly to generate e mail responses and draft venture plans.
- Snippets streamline repetitive messages and assist guarantee consistency throughout the corporate.
- Data share, which defines NelNet firm phrases and trade jargon, helps workforce members keep up-to-date on evolving product choices, reduces confusion in written communication, and eases onboarding of recent distant workforce members.
By integrating Grammarly into the workforce’s writing workflows, NelNet not solely achieved its goals of sustaining model consistency and bettering productiveness but additionally realized substantial time financial savings for its associates.
Higher but—Stewart says Grammarly is a breeze to make use of no matter expertise or writing expertise.
“As soon as everybody signed in, I didn’t actually must do anything,” Stewart says, “The product simply labored and everybody obtained the help they wanted.”
