DAPs And The 70:20:10 Mannequin: Studying In The Circulate Of Work
Delivering Studying In The Circulate Of Work
I not too long ago had the chance to discover (within the type of an organization demo) a digital adoption platform (DAP), and it gave me a brand new perspective on how I take into consideration studying within the office.
What Is A DAP And Why It Caught My Consideration
A DAP is a layer of know-how that integrates straight with the instruments workers use every day—guiding them via processes in actual time utilizing walk-throughs, software suggestions, and sensible nudges. As somebody deeply concerned within the integration of know-how in Studying and Improvement (L&D), this was thrilling. As a substitute of taking learners away from their work for a course or module, DAPs ship studying as they work, making it sensible, fast, and extremely contextual.
An Instance From What I Noticed
The current demo of a digital adoption platform actually acquired me excited about how successfully it may be applied throughout the studying ecosystem. As I explored the options, I could not assist however relate it to a typical problem confronted by many on the office.
Let me clarify with a fast instance. Think about a brand new joiner studying to make use of the interior utilization/time monitoring software. Historically, this might contain separate logins, manuals, or explainer movies—sources which can be helpful, however usually time-consuming and indifferent from the precise workflow. The group member must watch the video, swap tabs, attempt to recall the steps, after which try the duty—resulting in delays, confusion, or errors.
Now, think about a distinct expertise. As the worker logs into the platform, they’re guided step-by-step on the software itself. The DAP walks them via the place to enter time, highlights required fields, nudges them if one thing is lacking, and even acknowledges job completion with a delicate immediate. All this occurs in actual time, with out the necessity to depart the display or discuss with a separate useful resource.
This type of embedded assist not solely simplifies the training curve but additionally reinforces the 70:20:10 mannequin—significantly the “studying by doing” facet. It is an environment friendly, intuitive, and learner-centered technique to undertake new programs.
How DAP Aligns With The 70:20:10 Studying Mannequin
Greater than a tech layer, DAPs actively allow and assist studying within the stream of labor, and align fantastically with the 70:20:10 mannequin for Studying and Improvement. Let’s unpack {that a} bit. What’s 70:20:10 studying mannequin?
- 70% of studying comes from on-the-job experiences
- 20% from interactions and suggestions
- 10% from formal coaching
The 70:20:10 Mannequin
Let’s Break It Down: DAP And The 70:20:10 Mannequin
70%: Studying Via Expertise
How DAP helps this
DAPs embed studying into day-to-day duties. They information customers via new processes whereas they’re working—making studying really feel pure and fast.
Instance
To illustrate a brand new worker is studying to file expense experiences in a fancy finance software. As a substitute of sitting via a 30-minute coaching, the DAP walks them via it dwell, step-by-step, throughout the software. The worker would not depart the interface, would not get caught, and learns by doing. Over time, they construct confidence, make fewer errors, and internalize the method—all whereas staying productive.
Why it really works
This type of studying mirrors how individuals truly study in actual life—by attempting, failing, and enhancing. It is contextual, just-in-time, and boosts retention as a result of it is tied to actual outcomes.
20%: Studying Via Others
How DAP helps this
Many DAPs enable integration with chatbots, peer suggestions, or inner dialogue boards. Extra importantly, DAPs can immediate customers to hunt assist or enter when wanted—facilitating these essential social studying moments.
Instance
Whereas onboarding into a brand new position, a DAP may information an worker via a venture administration software and recommend, “Ask your group lead for examples of previous venture timelines.” Or it’d flag a peer-reviewed greatest apply proper inside a workflow.
Why it really works
This reinforces that studying is not a solo journey. By nudging learners to interact with others or observe what friends are doing, DAPs assist bridge information gaps via collaboration—one thing an LMS usually would not do.
10%: Formal Studying
How DAP enhances this
Whereas DAPs aren’t designed to switch LMSs, they improve formal studying by reinforcing it. After somebody completes an LMS module, a DAP can reinforce the identical ideas on the level of utility.
Instance
An worker completes a course on threat and safety greatest practices. Weeks later, when accessing a delicate system, the DAP reminds them: “Keep in mind to allow two-factor authentication—click on right here to do it” or “As per the corporate coverage you aren’t allowed to ship this by way of electronic mail.” The idea from the LMS course is now tied to an actual motion, in actual time.
Why it really works
Formal studying sticks higher when it is strengthened repeatedly and in related moments. DAPs be sure these moments occur when and the place they matter most.
To Conclude
The 70:20:10 mannequin has taught us that a big a part of studying occurs informally—via doing and interacting in actual time. I imagine digital adoption platforms (DAPs) can considerably improve this sort of studying, particularly by supporting workers straight within the stream of labor. One space the place I see large potential is onboarding. For brand new joiners navigating unfamiliar instruments and programs, DAPs can cut back friction and enhance confidence from day one. That is one thing I am eager to discover within the coming months.
I might love to listen to from those that’ve applied DAPs of their studying ecosystem—what labored, what did not, and what you’d do in another way.
Disclaimer: This isn’t a promotional publish. These are private views based mostly on my analysis and a current demo I attended.
Picture Credit:
The picture throughout the physique of this text was created and provided by the creator.
