How IHG Reworked Management Coaching With Studying Pool

IHG’s Management Transformation With Studying Pool

Background

InterContinental Resorts Group is a multinational hospitality firm headquartered in Buckinghamshire, England. It operates a household of 17 trusted lodge manufacturers, together with Vacation Inn® and the posh InterContinental® resorts, and supplies greater than 884,000 rooms globally to over 150 million company every year.

Problem

In 2018, IHG carried out a strategic evaluate that highlighted the necessity for its workforce to have extra productive conversations inside the office. To fulfill its formidable progress objectives, it was clear that IHG wanted its complete management base to embark upon a program of coaching within the artwork of holding a “good dialog.”

Answer

Partnering with Studying Pool, Studying Pool Platform was chosen to ship a Large Open On-line Course (MOOC) to 3000 of IHG’s first-level leaders throughout the globe. Studying Pool Platform was used because the central supply software for the MOOC, with IHG curating content material to create a central hub of exercise round which a worldwide “good dialog” would happen. Every week, members would log onto Stream to discover a new set of content material alongside numerous dialog challenges. The MOOC was constructed by IHG’s L&D group utilizing built-in movies and curated content material from inside and exterior sources, for instance, TED talks.

All through the MOOC, leaders seen content material and contributed again by way of Studying Pool Platform to earn XP factors as a way to full that week’s stage. Each week, IHG additionally created a reside webinar occasion (built-in instantly into Studying Pool Platform) utilizing WebEx. This demanded scaling to deal with all 3000 members logging onto the platform concurrently; one thing the platform coped with comfortably. These recordings have been then made accessible by way of the platform for members to look at once more on demand.

Lastly, IHG created contribution challenges that required members so as to add their very own user-generated content material to the platform and replicate on what they’d realized. Utilizing Studying Pool Platform’s built-in video seize know-how, leaders uploaded quick movies of themselves answering questions and demonstrating how they’d undertake the dialog rules mentioned in the course of the MOOC.

Outcomes

The response from leaders was phenomenal; greater than 30,000 have been generated all through the MOOC, and greater than 1500 movies have been added to the platform. These contributions got here from colleagues in 42 completely different international locations.

• 1500+ movies added to the platform
• 42 completely different international locations contributed content material
• 30,000+ responses generated all through the MOOC

Extra in-depth evaluation has indicated a transparent development of thought all through the MOOC, with growing numbers of learners committing to implementing modifications of their habits and offering proof of how they’ve examined new methods within the office. In full distinction to most MOOCs, leaders on IHG’s “good conversations” really elevated the period of time they spent on the platform week-on-week.

Measuring The Worth Of Social With xAPI

Following the MOOC, IHG was eager to measure the precise influence the training had had on habits. All through the MOOC, studying information was collected and saved in Studying Pool Studying File Retailer. Retrospectively, Studying Pool’s information scientists have been capable of analyze the conversations to see how many individuals have been really doing one thing within the office by the top of the five-week expertise.

Utilizing an method to measure the standard of on-line dialog in a studying atmosphere (cognitive presence), Studying Pool was capable of map the submissions to evaluate the standard of the reflective conversations on a three-point scale.

Studying Pool LRS had supplied a outstanding perception into the influence a social studying expertise had had on people in addition to the group as an entire.

Inside 4 weeks of the social expertise beginning, IHG may present:

• 50% of members had seen how they may change
• 12% of members had really tried a brand new habits

The Response

Round 400 colleagues took half within the hackathon and we have been actually happy with the actually excessive stage of high quality conversations and the wealthy dialogue that occurred. Contributors have been considerate and intentional when sharing their experiences. Utilizing immediate content material authoring actually allowed us so as to add further worth to the expertise, as beforehand we may solely have one piece of content material with feedback alongside, however Studying Pool Platform has allowed us to have a way more immersive and interactive expertise, combining many alternative types of studying parts into one piece of content material and permitting customers to interact round it.
– Lianne Coriette, International Director, Range, Fairness & Inclusion, Wellbeing, Way forward for Work

Extra Just lately

Following the upheaval introduced on by the pandemic to working practices, IHG was eager to know what was taking place inside the enterprise from a management and cultural perspective, significantly round wellbeing and the way forward for work. They seemed to design a program that may give them this perception.

Answer

One thousand IHG colleagues from its company places of work have been invited to a “Subsequent Considering” hackathon; a three-day occasion the place perception was gathered and used to tell future methods round subjects reminiscent of Tradition and Management, the Way forward for Versatile Working, and Wellbeing.

Utilizing Studying Pool Platform to host the hackathon, the corporate seemed to interact employees in an immersive atmosphere, often surveying them to realize qualitative and quantitative information to tell the enterprise. Utilizing immediate content material authoring inside the platform, the group was capable of create a variety of content material varieties, reminiscent of multiple-choice questions and movies and publish these alongside open feedback.

The a number of sources of knowledge have been then validated, mixed, and fed into Studying Pool LRS. Dashboards have been created with visible outputs to make evaluation easy and clear. Because the LRS was the automobile for capturing the feedback and textual content responses, it allowed IHG to delve extra deeply into the non-public expertise of their employees, enabling them to make knowledgeable choices round their distinctive situation.

The purpose of the hackathon was to assist IHG perceive what the enterprise would wish to do as a way to develop the tradition it aspired to. It additionally addressed its not too long ago launched international method to versatile working and what else they wanted to do to make it a hit. The ultimate piece of the puzzle was round wellbeing and understanding precisely what staff are dealing with. What wanted to enhance from a tradition, coverage and follow perspective? How may the enterprise assist upskill managers to enact the well-being commitments the group had made?

These classes have been supported by numerous e-coaches; members of HR employees from all around the globe, who have been put in place to research and probe and to ensure the foundation causes of any points have been uncovered and that sensible options have been addressed.

Outcomes

The hackathon resulted in over 4500 feedback being collected in Studying Pool Platform, and these have been mapped throughout key themes so the outcomes and related motion might be interpreted.

The hackathon knowledgeable a number of areas transferring ahead, together with:

• Informing IHG company management growth packages and technique by figuring out how their leaders have been perceived and the talents wanted for the long run.
• Informing course of and behavioral modifications throughout the group by understanding what slows down their progress ambitions, serving to them to get to the foundation reason behind points.
• Informing management conversations, training and coaching supplies, in addition to workplace engagement actions by listening to colleagues’ considerations and alternatives referring to returning to the workplace and adopting hybrid working.

Studying Pool

Studying Pool Platform delivers customized and purposeful office studying at scale by way of the usage of clever information. The platform applies insights into who a learner is, what they know, and what they should do in real-time.