How Sonic Automotive Drives Expertise Success With LearnUpon

80% Inner Mobility, 50% Sooner Onboarding, And Main Time Financial savings

Abstract

Sonic Automotive, one of many largest US automotive retailers, makes use of LearnUpon to assist its mission of recruiting, creating, and retaining high expertise. This strategy has led to important outcomes, together with 80% inside mobility on the Normal Supervisor stage, a 50% discount in new rent time to proficiency, and 93% time financial savings for directors.

About Sonic Automotive

Sonic Automotive is likely one of the largest automotive retailers within the US. With complete revenues of $10 billion per 12 months, it is a Fortune 500 firm with 100+ shops representing 24 manufacturers, together with 16 EchoPark used car shops.

The Problem

Sonic Automotive is a fast-growing firm with formidable monetary development targets. To realize its targets, the enterprise recognised the necessity to enhance its individuals KPIs by means of impactful studying.

Having used different studying platforms up to now, the staff discovered they had been cumbersome, not learner-friendly, and did not provide the performance wanted.

Sonic’s staff members determined to put money into an answer that will “make life simpler for workers,” says Douglas Bryant, VP of Expertise Administration, Coaching and Recruiting. This may result in elevated learner engagement, improved studying impression, and larger effectivity of Sonic’s lean coaching staff, permitting them to concentrate on attaining their KPIs.

The Answer: Friction-Free Studying Experiences For Each Consumer With LearnUpon

LearnUpon’s Studying Administration System is the proper answer for Sonic Automotive’s staff.

LearnUpon solved all of our ache factors in a single swift transfer; the platform is user-friendly and cellular, it is simple to create content material, and we all know the reporting is correct. It additionally helped our funds a fantastic deal.
– Shawn Dingle, Senior Coaching Director at Sonic Automotive

With one cost-effective, centralized answer, the staff changed a number of totally different instruments. This single platform makes it simple for learners to entry coaching, and easy to handle and discover reliable learner metrics.

For the staff, the primary precedence was to create studying environments for its totally different manufacturers, Sonic Automotive and EchoPark. “Echo’s tradition is a bit totally different, the enterprise base is a special mannequin, so now we have to maintain it separate,” says Rachel Welch, Human Capital Expertise Supervisor. Utilizing the flexibleness of LearnUpon’s Portals, they had been simply capable of create two distinct situations: Sonic College and EchoPark. Each branded and tailor-made for his or her audiences.

From new rent onboarding to management growth academies, coaching initiatives all through the worker lifecycle are effectively managed and delivered by the Sonic staff members by means of LearnUpon.

We practice Sonic-specific processes for gross sales and for service, and we ship tradition programs based mostly on Sonic’s distinctive shopping for expertise and firm tradition to maintain our firm cohesive and shifting in the identical course.
– Shawn Dingle, Senior Coaching Director at Sonic Automotive

To drive engagement and harness the experience of leaders within the firm, the coaching staff use LearnUpon to create blended studying experiences that mix reside coaching led by enterprise leaders and skilled trainers, with course pre-work.

We create our SCORM content material in-house and host it in LearnUpon, or construct it in LearnUpon itself. Then we do reside coaching and handle the rosters with LearnUpon’s Stay Studying options. And there are many different nice instruments in there. We’re consistently discovering and utilizing extra options that assist us up our sport.
– Rachel Welch, Human Capital Expertise Supervisor at Sonic Automotive

It is this mixture of dynamic content material and a learner-centric platform that is led to “voluntary studying consumption going so much increased,” says Shawn Dingle, Senior Coaching Director at Sonic Automotive. Learners can effortlessly log into LearnUpon by means of any machine—cellular or desktop—with single sign-on through Microsoft. There are zero limitations to coaching.

It is simply really easy to make use of, search, and entry content material. Staff simply circulation by means of the coaching. It is very easy to get them to take programs and full the assignments and exams.
– Shawn Dingle, Senior Coaching Director at Sonic Automotive

A Large Function For Large Knowledge

Reporting was as soon as time-consuming and unreliable. Now it is fast and correct with LearnUpon, giving Sonic’s coaching staff a 93% time saving.

It used to take me as much as two days to run a report as a result of I needed to do quite a lot of cleansing up. Now it is half-hour tops.
– Rachel Welch, HCM Supervisor at Sonic Automotive

The insights the staff will get are richer, too. They’ll measure coaching consumption and efficiency, determine alternatives for enchancment, and vitally, show coaching ROI.

One KPI we’re actually happy with is time to proficiency for brand new gross sales and repair advisors—it began out at 60+ days and now we’re at 30. We will present correlations between coaching information in LearnUpon and the variety of items and merchandise bought to see from the purpose of coaching by means of coaching and after to see how their numbers elevated.
– Douglas Bryant, VP of Expertise Administration, Coaching and Recruiting at Sonic Automotive

For workers, the information proves coaching has opened up new alternatives for them, too. Impressed by the corporate imaginative and prescient “To Open Roads,” staff can transfer up within the firm, making a very good dwelling, and profession. As they progress by means of the corporate’s management ranges, the staff can monitor how the coaching in LearnUpon positively influences inside mobility and retention.

We’re at lower than half of the {industry} common for turnover, which may be as excessive as 70%. That is as a result of now we have an enormous emphasis on retaining staff and rising our personal. Over 80% of normal managers have come up by means of Sonic, and we are able to monitor development percentages from our management academies by means of LearnUpon.
– Douglas Bryant, VP of Expertise Administration, Coaching and Recruiting at Sonic Automotive

Wanting Forward With LearnUpon

The staff’s dedication to profession growth, coaching, and efficiency enchancment has had a measurable impression on organizational efficiency. On the inventory market, its spectacular asset utilization ratio (how effectively a agency is using its belongings to generate gross sales) exhibits larger operational effectivity in serving to to broaden the corporate’s benefit—it is at $2.57 in comparison with the {industry} common of $1.77.

As for the following step? Sonic’s staff goes larger with its on-line studying technique.

Within the phrases of Mr. Bryant, “We moved to 100% digital because of COVID. We have minimize so many prices by way of journey bills and variety of trainers that we most likely will not be going again to in-person any time quickly. So we wish to make our on-line applications even higher, make sure that persons are retaining the knowledge, and maintain displaying the correlations between studying and the KPIs.”

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