How Stockport Properties Group Achieved 96-98% Compliance with Litmos

Within the ever-evolving panorama of housing and actual property, organizations should keep on prime of compliance coaching to make sure effectivity and regulatory adherence. For Stockport Properties Group, a U.Okay-based nonprofit housing administration group overseeing 12,000 properties, sustaining a streamlined and interesting coaching program was a problem—till they discovered Litmos.

Compliance Coaching Challenges for Stockport Properties Group 

Earlier than adopting Litmos, Stockport Properties confronted quite a few challenges with engagement and their compliance coaching program. Their coaching reminders and compliance monitoring processes had been handbook, resulting in inefficiencies and inconsistencies. Some staff had not accomplished the required coaching for years, and there was restricted capacity to tailor compliance content material to satisfy particular regulatory and organizational wants. Conventional coaching strategies additionally struggled to interact staff, failing to deal with numerous studying preferences.

In line with John Madden, Folks & Organizational Improvement, L&D Companion at Stockport Properties, “Litmos has been a long-standing companion of Stockport Properties Group, persistently adapting to the ever-changing social housing panorama. Past providing off-the-shelf content material and a sturdy content material authoring instrument, Litmos has supplied tailor-made help by means of specialist experience to satisfy our particular wants.”

Why Litmos?

Litmos supplied the proper resolution by introducing automation, content material customization, and gamification into the coaching course of. Automated compliance monitoring allowed managers to watch coaching completion by means of dashboards, set due date reminders, and implement escalation processes for overdue programs. Customization by means of the Content material Authoring Software enabled the group to create tailor-made programs, resembling their specialised coaching on damp, mould, and condensation in response to regulatory adjustments.

“The built-in Litmos Content material Authoring Software inside the platform has been instrumental within the success of our initiatives, enabling fast turnaround occasions and environment friendly content material creation. We now have used the instrument to quickly develop coaching on vital sector matters that weren’t beforehand obtainable on-line, resembling Damp, Mildew & Condensation, and Knowledge Literacy. These topics are important for regulatory and compliance functions and play a key function in empowering our colleagues with the data they should present the absolute best providers to our clients,” in accordance with Madden and Jade Whittle, Studying & Improvement Companion, Stockport Properties Group.

Gamification performed a key function in boosting engagement. Staff had been incentivized with badges, prize attracts, and interactive initiatives like Neurodiversity Consciousness Month and Psychological Well being Consciousness Month, which noticed excessive participation charges. A blended studying strategy, combining eLearning with face-to-face workshops, created a simpler coaching expertise.

Litmos Impression on Compliance and Engagement

Since implementing Litmos, Stockport Properties has seen important enhancements in compliance and engagement. Compliance charges soared to 96-98%, far exceeding their preliminary goal of 80-85%. System utilization quadrupled as staff accessed each necessary and non-compulsory coaching, demonstrating a newfound enthusiasm for studying.

“In Could 2024, for Psychological Well being Consciousness, we leveraged Litmos’ 60-second abilities programs, providing bite-sized classes on matters like sleep habits, consuming at your desk, and wholesome work routines, alongside longer consciousness programs. These non-compulsory programs and initiatives noticed remarkably excessive engagement. The Neurodiversity Consciousness initiative additionally noticed round 407 colleagues—roughly 57%—collaborating, which was thrilling because it was all non-compulsory,” defined Whittle.

The introduction of automated compliance monitoring proved to be transformative, empowering managers with dashboards to watch staff compliance, due date options, automated reminders, and escalation processes for driving completion. This not solely enhances transparency but additionally fosters a tradition of accountability. Moreover, by automating processes and benefiting from the Workforce Chief function for managers, assistant administrators, and heads of service, the Stockport Properties studying and improvement staff is ready to delegate administrative duties to managers, permitting the L&D staff to give attention to strategic initiatives. This shift contributed to a optimistic cultural change, with staff proactively searching for coaching alternatives.

Trying Forward: The Way forward for Coaching at Stockport Properties

The success with Litmos has impressed Stockport Properties to develop its coaching initiatives additional. The group plans to consolidate further coaching methods into Litmos, making a extra unified studying platform. They’re additionally conducting a abilities hole evaluation to strategically plan coaching budgets and give attention to key areas of improvement. AI-driven course suggestions are on the horizon to personalize studying experiences, they usually plan to leverage Litmos for his or her twentieth anniversary celebrations, utilizing interactive studying initiatives to interact staff.

“Whereas we weren’t instantly concerned within the preliminary procurement, our latest procurement train reaffirmed Litmos as our LMS for the subsequent two years. We’re excited to proceed our collaboration and discover new alternatives collectively,” explains Whittle.

Driving Compliance by Making a Tradition of Studying

Stockport Properties Group’s journey with Litmos is a testomony to the ability of automation, customization, and gamification in compliance coaching. By embracing these methods, they’ve fostered a studying tradition that not solely drives larger charges of compliance but additionally empowers staff with the talents they should thrive. Their success serves as an inspiring instance for organizations seeking to improve their coaching packages and create a tradition of steady studying.

Taken with studying extra about Stockport Properties Group’s success with Litmos? Take a look at their full case research right here.