Stockport Properties Group Leverages LMS for Compliance Coaching Success

Award-winning U.Okay.-based housing affiliation Stockport Properties Group not too long ago joined a Litmos LinkedIn Reside session titled “Litmos Studying Break: Compliance Coaching Success with Stockport Properties.”

Throughout this dialog, Stockport Properties Group’s Studying & Growth (L&D) Companions Jade Whittle and John Madden chatted with Litmos’ Buyer Success Supervisor Stephen Farrar about how their group was in a position to efficiently transition from conventional in-person compliance workshops, to an internet compliance coaching program, and the way they used their Studying Administration System (LMS) to attain compliance objectives, overcome widespread compliance coaching challenges, and meet the newest U.Okay. regulatory necessities by compliance coaching.

Making obligatory and non-compulsory compliance coaching extra partaking

Within the webinar, Madden and Whittle mentioned how their group has reworked its compliance coaching by leveraging their Litmos LMS for compliance. They emphasised the significance of mixing obligatory and non-compulsory programs to create partaking studying experiences and talked about the excessive ranges of engagement they achieved with non-compulsory neurodiversity consciousness programs and psychological well being consciousness trainings.

Discussing how Stockport Properties leverages their Litmos library of pre-made programs Madden acknowledged, “For neurodiversity, we’re simply choosing off what you guys have gotten already after which placing it collectively. That basically helps us kick it off with minimal fuss.” Whittle added, “We’re actually making an attempt to deliver that tradition of studying by Litmos… we’ll see individuals accessing the system to do programs that aren’t obligatory, that they need to do.”

The duo additionally talked about how they use the gamification options of their LMS to drive engagement. “We’ve put some enjoyable in there [through] gamification and the non-compulsory programs,” Whittle defined. “And I feel when senior management groups and executives see that individuals have that need to be taught and so they’re logging in and doing that studying with out somebody saying, ‘You completely should do that,’ that basically helps construct that tradition [of learning.]”

Saving time and prioritizing technique with automation and self-service LMS options

Stockport Properties has successfully used their Litmos LMS’ automation and self-service options to avoid wasting time and allow a extra strategic concentrate on studying. The group used their LMS to automate compliance duties like reminders and supervisor escalations, releasing up their lean L&D workforce to concentrate on creating partaking and efficient coaching applications.

Madden in contrast Stockport Properties’ outdated compliance coaching course of to their present, extra automated one, explaining, “We had six programs that colleagues needed to do, however there have been no checks on these of once they needed to be re-done. Now, we’re getting extra data by checking on the [Litmos] Dojo. We are able to arrange groups, for instance, and we are able to get the reminders executed mechanically, get the supervisor set as much as evaluation it.”

Aligning staff throughout the group with shared values and targets

An built-in LMS can assist align staff with the group’s values and work in the direction of its targets. At Stockport Properties, their LMS was used to instill the group’s values throughout the workforce, selling a tradition of steady studying and improvement.

Madden and Whittle illustrated how their LMS was instrumental in aligning their workforce with Stockport House’s values. Jade talked about, “One in all our teams desires to ship glorious customer support, which is pushed by buyer suggestions and expertise. So, we are able to use buyer suggestions – the voices of our prospects – to assist us form our studying initiatives.”

This concentrate on aligning studying with organizational values has evidently paid off. Since implementing Litmos, Stockport Properties has achieved a big enhance in compliance charges, with charges presently between 96% and 98%.

The group has additionally used Litmos to create bespoke coaching content material, together with a course on Damp, Mildew, and Condensation that helped them keep compliant with current U.Okay. housing laws. When discussing future plans for Stockport Properties, Madden and Whittle enthusiastically defined the methods through which they hope to combine Litmos with their individuals administration system. Different objectives embody: making a coaching wants matrix for each position throughout the group, discovering new material specialists to create extra studying content material, and persevering with gamification and engagement initiatives to drive compliance completion charges.

Able to dive into this partaking dialog? Watch the recording of “Litmos Studying Break: Compliance Coaching Success with Stockport Properties.”

To affix future LinkedIn Studying Break classes, be sure to observe Litmos on LinkedIn.